October 22, 2013 Identity Theft

Reflect upon how you currently protect yourself from identity theft, and what you can do to reduce your risk?

October 22, 2013 Communication Skills and Conflict Reslution

Reflect upon why it is important to have good verbal communication skills as it relates to conflict resolution.

October 15, 2013 Written Communication

Reflect upon your current written communications.  Then, discuss those things that you will do in the future to improve future written communications (formal and/or informal).

October 8, 2013 Customer Service

Reflect upon what you believe customer service skills are important for you to have as an administrative professional and why.   How can you demonstrate this importance to your customers?  What will you do?

October 8, 2013 Leadership

Reflect upon how this chapter may have helped you to think about your future role as a leader, and what characteristics do you feel you need to work on in order to be able to inspire and motivate others?

October 1, 2013

Reflect upon how this chapter, and the movie, helped you understand the importance of ethical behavior in and out of the workplace.